Web hosting services are what keep websites up and running on the internet. Websites do not run by themselves, it takes web hosting companies a lot of resources to get them to function the way they should. To run a website you need disc space and bandwidth so users can access your website successfully. So what are some things that a good web hosting company should provide its customers with?
Giving your customers an e-mail service is a good idea. Giving them a custom email address which has their business name or website name in it is not only professional for them but it makes it more likely for you to get customers since providing them with a email service makes them more like to buy a domain name and web hosting services from you.
Having video tutorials on how to do domain name registration and how to buy a domain name, purchase web hosting services and navigate through your websites backend can all help get you more customers. It will give customers a chance to solve their issues themselves before they reach out to you and your customer support.
You need to have an easy billing system which should not have any complicated requirements. From being able to buy a domain name to paying for your monthly web hosting package; you should have an easy billing system. Other than that, you need to have reminders for your customers when their payment is due so they can clear their dues and not have their services interrupted.
Domain Name Transfer
Apart from service to buy a domain name, your website should also have services to help client transfer their previous domain names which were hosted on another hosting service’s servers. This will help bring in a lot of clients who are looking for a new web hosting service provider.
You need to have constant customer support for your website so that if clients have any issues or inquiries they can contact your customer representatives directly through a chat option on the website or through a number. This helps clients feel as if they are being heard and makes them more inclined to be your customer.
Having these services and features for your web hosting company website is a great idea as it will increase the number of customers you have.